Welcome to Texas Bright Ideas on-line. If you wish to purchase from our on-line catalog, you accept these conditions. Please read them carefully. Texas Bright Ideas (tBi) reserves the right to modify or change the Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully before you purchase product from this website. Prices, specifications and terms of offers are subject to change without notice. With thousands of skus online, occasionally an entry error may occur on the site. By placing an order with tBi, you are accepting this possibility and will not hold tBi responsible for typographical and/or photographical errors. With respect to items sold by tBi, we cannot confirm the price of an item until you order; however, we do NOT typically charge your credit card until after your order has entered the fulfillment process. Despite our best efforts, a small number of the items on our websites may be mispriced. If an item’s correct price is higher than our stated price, we will, contact you for instructions before shipping or cancel your order per your instruction. By placing an order, you agree that tBi will not be held liable for discrepancies on the site.
All products sold by tBi are covered by an individual manufacturer’s warranty. If you have purchased a product from us and find it to be defective, please contact Customer Support at 512-930-2005 for assistance in processing your claim. We will in no uncertain terms or conditions be liable for installation fees of any kind. With multiple manufacturers represented procedures will vary for handling warranty requests.
If within (14) days of receiving your order, any product proves to be defective or an incorrect item, contact us immediately. Do Not Ship the product back without contacting us first for an (RGA) # and return instructions. After we receive the merchandise, we will test it, if need be, and we will ship back to you (at our expense) a non–defective replacement product. Returned items that are found to be in working condition or shipped as ordered may not be eligible for a refund. In such a case tBi will email you for your decision on whether to ship the item back to you at your expense or be refunded with a 50% restocking fee and store credit.
Orders take approximately 2 to 3 weeks for delivery depending on availability. Occasionally production schedules change and a product will be temporarily out of stock. This can cause delays. Backorders are beyond our control. Please contact us at 512-930-2005 if your order has not been received in the time expected. We will contact you by e-mail with any backorder information or extended lead times we receive.
1) Standard ground – Small Parcel: Small-to-medium sized orders will ship using UPS, or Fed Ex – at no expense to you if the order is above $249. You may request we email you a tracking number so you can track the order and check on the delivery date.
2) Truck Freight – Large items: Larger items will ship via truck freight. Items shipped freight are delivered to curbside or driveway only and may incur a $99 oversized item surcharge; for any additional delivery needs or questions, please contact our sales professionals at (512) 930-2005. Truck freight orders require that someone is available to accept the delivery. Most carriers will contact you to set up a delivery time, usually a 2-4 hour appointment window during normal business hours. If the carrier is unable to contact the customer, the customer will then be responsible for any storage fees, freight charges back to the manufacturer in addition to the original shipment expense.
When you receive items if the packaging appears to be damaged on the outside, please make sure when signing the shipper’s proof-of delivery slip, you include a note stating the package is or appears to be damaged or, please refuse to accept it from the carrier. If you do accept a damaged shipment, please inform us and the carrier (ups, fedex, etc.,) immediately. Depending on the product and where/how it was shipped, it may be necessary for you to deal with the carrier yourself.
You may return any online purchase to us within 14 days of receiving it. All merchandise must be in the original packaging and original condition without exception. Please note that sales of clearance items and personalized create-your-own items are final. Due to circumstances beyond our control certain items are a final sale and cannot be returned, we will advise you of this situation before processing your order. On receipt of item(s), pending inspection, a refund will be issued to you for the value of the item including taxes. All shipping charges on returns are non-refundable. For freight returns a $99.00 pick-up fee will be deducted from your return once the credit is processed. To ensure that your return is processed accurately and promptly, please first call us at 512-930-2005, or e-mail us at customerservice@texasbrightideas.net. Customer service hours are Monday thru Friday, 8 am to 5:30 pm (Central Time). A customer service associate will provide you a Return Merchandise Authorization (RMA) and instructions on how to ship the product back to us. Please note that returns made without a Return Merchandise Authorization will not be accepted. Complete the returns form that you will receive via e-mail, then pack it with your order and affix an address label to the outside of the box. Send your return via Fed Ex, UPS or USPS and obtain a tracking number. Respond to the order return request e-mail with the shipment date and tracking number. If possible, also include a copy of your e-mailed invoice in your return box. Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product and tax to the original method of payment used for the purchase, less original shipping charges.
